We are now OPEN to serve you with added safety protocols.
Both Renfrew Castle and Burnstown Castle have returned to regular hours:
Monday to Friday from 7:30am to 5:00pm & Saturday 8:00am to 4:00pm.
Face coverings are required. Or, please contact the store so we can prepare your order and arrange curb side pickup or delivery for you. You can also "Shop Online."
Renfrew Castle strives to provide convenient same or next-day delivery service at a fair and affordable price. Please contact us for pricing.
While we will make every reasonable effort to place your product as close as possible to where it is to be used, extra services (including, but not limited to, the placement of product anywhere other than where it can be dumped via flatbed truck or directly off load from the truck) will incur additional charges.
Clear communication by our customers regarding specific delivery concerns and situations at point of order is extremely helpful in ensuring a successful delivery experience.
We are not currently shipping online orders to customers. Orders are available for pick-up at our Renfrew Castle store or our Burnstown Castle store. Please select your desired pick-up store during online order checkout.
When you select one of the "In-store Pickup" options for your online order, no shipping fee is added.
Please allow up to 15 days for a pick-up notification by email.
After placing your order, you may click the "My Account / Order Status" link in the online catalog page footer to track the status of your order.
Returns of regularly-stocked items are accepted within 30 days of original purchase subject to the following terms and conditions:
In the event you require a pickup of returns from your jobsite, pick-up fees plus a handling charge may apply.
Before starting the process to return an item, please read the Requirements for Returns section below.
To return an item, please email Customer Service at firstname.lastname@example.org and attach a copy of your original purchase invoice. If there are multiple items on the invoice, please note in the email which item it is you want to return.
Upon review by one of our associates, an RMA (Return Merchandise Authorization) form will be sent to you by email. A copy of this RMA is required to be returned to us with the items you wish to receive credit for so you can be properly credited.
Send all online returns to:
Attention: Online Sales Returns
1054 Gillan Road, Box 386
Requirements for Returns
Cost of Returning Items
All costs of a return, for example, courier costs, are the responsibility of the purchaser. Costs of returning any product will not be refunded.
If all of the requirements are met, the original purchase amount, including the original shipping charges, will be refunded based on the original purchase method. If all of the requirements have not been met, no refund will be given, the customer will be contacted and will have the option of having the item(s) returned to them freight collect.
Note: Your return will be reviewed and processed as soon as we receive the returned product. Please allow 30 days for return shipping, processing and for a credit to display on your credit card statement.
If you do not see your refund on your credit card statement or you have not been contacted by our Customer Service Department within 30 days, please email Customer Service at email@example.com and ask for an update regarding your return. Please quote the RMA # of your return in the subject line of your email.
We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.
Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.